Average Score (225 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

225 Ratings

4.9 Average

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  • Ash B.05-02-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

    The customer service representatives are polite and friendly. They attend to your needs promptly. The waiting area is well lit, clean with a good selection of coffee.

    05-02-2024

    thank you for your wonderful review

  • Jean C.04-29-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

  • Lamendola C.04-27-2024

    TYPE:ServiceMODEL:TiguanYEAR:2021

    I walked in off the street with a flat tire and was greeted by a salesman who took me to service where I was treated like a guest. So impressed with everyone there. Maria and Mike at the service desk could not have been nicer or more helpful.

    04-29-2024

    thank you for your wonderful review

  • Barbara J.04-24-2024

    TYPE:ServiceMODEL:PassatYEAR:2022

  • Edward H.04-23-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Marco F.04-23-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Andrew K.04-17-2024

    TYPE:ServiceMODEL:AtlasYEAR:2019

    There are great people in Paul Miller VWs service department. We always have nice conversations about all things VW.

    04-18-2024

    thank you for your wonderful review

  • Patrick C.04-15-2024

    TYPE:ServiceMODEL:ArteonYEAR:2023

  • Don R.04-15-2024

    TYPE:ServiceMODEL:PassatYEAR:2019

    Our appointment started on time and the repair was completed quickly with no issues.

  • Melissa H.04-15-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    I had a last minute need for an oil change. The dashboard light went on 24 hours before I had to make a driving round trip of over 500 miles. The service dept fit me in an already tight schedule AND found a time that worked for my work schedule. Once at the dealership for the service, the service department was helpful, caring, and had a "not a problem" approach to work within the very specific time window I had as well as got me out of there in an hour! They even ran a few service checks and checked the brakes. I was able to get to my ferry reservation in New England safe and on time. I appreciate the service department's genuine organic care and dedication to their customers and their safety.

    04-15-2024

    THANK YOU FOR YOUR WONDERFUL REVIEW