Bernardsville Volkswagen Bernardsville NJ

"Peter and the dealership in general were terrific. He made the buying experience easy and fun for me and my daughter (who I bought the car for). He made me feel like i was truly a valued customer, and i would always go to your dealership as my first stop if ever looking for another VW product."

Loren Appelbaum of Mendham, NJ 07945 (2007 Volkswagen Jetta Wolfsburg Owner)

"Jared was a great sales consultant and I would recommend him to any of my friends and family who are considering buying a new car. I was recommending by friends and family to buy a car from him and Jared and the car have exceeding my expectations and I am very happy with my purchase and have no regrets."

Cynthia Tramontano of Bridgewater, NJ 08807 (2010 Volkswagen CC Owner)

"This was the second VW we bought from Bernardsville in 8 weeks. We had been strongly thinking about buying another make so we didn't have two VW's on the drive. However the service, the fair deal, the overall ease of doing business and our enjoying working with Dan Kovacs as well as our liking the vehicles made the decision easy. We love the new Jetta and the Dan suggestions of vehicles for us were right on the mark despite test driving almost all the range!"

Michele Demarzo of Madison, NJ 07940 (2009 Touareg and 2010 Jetta Wolfsburg Owner)

"My son (17) who is the driver, is telling all his friends to come to Bernardsville Volkswagen and ask for Jared! Excellent service, best that I have experienced in 36 years of car purchases!"

Timothy Saxon of Randolph, NJ 07869 (2010 Volkswagen Golf Owner)

"Peter was wonderful. My husband had done business with Peter years before. When I was thinking about a new car and mentioned the thought of a Jetta, my husband immediately mentioned Peter as someone he would like to do business with again. Thanks to Peter, the sales experience was seamless and easy. Thank you Peter. I love my new Jetta."

Diane and Peter Faust of Basking Ridge, NJ 07920 (2010 Volkswagen Jetta TDI Owner)

"I couldn't be happier with my GTI!!!  I had a smile on my face the whole ride home last night and this morning on my way to work.  The 35 mile drive to work seemed to go by much faster and with less aggravation.  Maybe because I was enjoying the drive too much to notice the pain-in-the-butt drivers on the road?  I'm so glad I came to Michael Sclafani and Bernardsville VW to make my purchase.  Thank you again for all of your time and help."

Nick Romano of Green Brook, NJ 08812 (2010 Volkswagen GTI Owner)

"Ryan was a wonderful salesman! He was relaxed, informative, and a good listener. We really appreciated that he was knowledgeable and not aggressive. We would definitely recommend Ryan and Bernardsville VW. Thank you! "

Jeffrey Pollack of Morristown, NJ 07960 (2010 Volkswagen Tiguan Owner)

"I have never felt so welcomed and treated with such professionalism, ever. I was incredibly impressed!"

Naomi Pagan of Gillette, NJ 07933 (2010 Volkswagen Tiguan)

"My salesmen was excellent. I have purchased many cars over the years and Peter was without a doubt the best salesperson I have dealt with."

Craig Messinger of Mendham, NJ 07945 (2009 Volkswagen Passat Owner)

"The sales, service, and finance dept were all excellent. I will and have recommended them to friends."

Richard Sullivan of Basking Ridge, NJ 07920 (2010 Volkswagen CC Owner)

"Dan Kovacs was my sales consultant and he did a terrific job explaining everything to me and being patient with all my questions. Dan made the whole process of leasing the car very seamless. I would definitely go back to him next time around."

Joanne Sargent of Brooklyn, NY 11228 (2010 Volkswagen Jetta Owner)

"I have been a Bernardsville VW customer for the past 3 out of 4 cars. I am very satisfied with Bernardsville VW. They always go above and beyond to meet my needs either scheduling a service appt that will work for my crazy schedule or drive me to work when needed."

Jana and John Defillipps of Cedar Knolls, NJ 07927 (2010 Volkswagen CC Owner)

"I am very happy to have found your dealership after an exhaustive search. You guys made it easy, quickly found me the right car, and it was a real pleasure all around. Ryan immediately understood what I was looking for and helped me get it done on a great timetable. Thanks!"

Joe Rosenthal of South Orange, NJ 07079 (2010 Volkswagen Tiguan Owner)

"Special thanks to Peter for taking the time with us in choosing BOTH VWs for purchase-even after we decided to change one of the cars to have a manual transmission in the Jetta Sedan for my husband."

Steven & Kristen Udvari of Remington, NJ 04822 (2010 Jetta TDI Sedan and Jetta TDI Sportwagen Owner)

"Dan was a pleasure to work with and I have already sent another client to him. This dealership was so much better than another local one."

Michele Demarzo of Madison, NJ 07940 (2009 Volkswagen Touareg Owner)

"Michael Sclafani exhibited professionalism, knowledge and a no-pressure sales process. Although I knew what vehicle I wanted, he still impressed me with his knowledge of the car as well as other makes I was considering. Bernardsville VW should be happy to have someone of his caliber working for them."

William Buckheit of Baldwin, NY 11510 (2009 Volkswagen Jetta Owner)

"I almost bought the same car at another VW dealership the day before, I terminated the deal when they gave me a vehicle that needed servicing the very next day after changing the pricing on me constantly! Needless to say, I felt taken advantage of and Ed did everything he could to allay my fears of a repeat performance. I felt catered to by Ed, the sales manager and his team. Ed knew my time was limited and took his time following up with me over the phone. When we walked into the dealership, we had paperwork from Mark and the walkthrough with Ryan and then were happily on the road less then 2 hours later. Thank you!!! I have happily used your service department and it was refreshing to see that this kind of quality service is everywhere on your dealership. I will be posting positive reviews of my experience."

Joseph Nittoso of Jersey City, NJ 07034 (2010 Volkswagen Jetta TDI Owner)

"Bill Gaffney was outstanding! The BEST car experience I've ever had!"

"My sales consultant, Dan Kovacs, was outstanding. He answered all of the questions that my wife and I had and never tried to pressure us into making a deal. He was knowledgeable and a pleasure to do business with."

"I'm extremely happy with my Jetta, and my experience at Bernardsville VW. The care and attention paid to the unique circumstances of our purchase was a real plus and assures that we'll be back and will recommend Bernardsville VW to others."

This was our fifth VW purchase over the past eight years or so -- and we heartily recommend both the vehicle line and the dealership in Bernardsville (and Peter is a great salesman to work with).

Christine Conti-Collins of Morristown, NJ 07060 (2010 Volkswagen CC Owner)

Great purchase experience. Car was ready. Paperwork was ready. Mike was ready. Zero wait. In and out in one hour. Scirroco... bring it in, bring it on! Thanks

Parke Schaffer of Malvern, PA 19355 (2009 Volkswagen GLI Owner)

We had a terrific experience purchasing our Tiguan. Dan Kovacs made our decision to buy at Bernardsville very easy. He is above and beyond any sales person we encountered as were were looking for the right car.

Kevin McNally of Short Hills, NJ 07078 (2010 Volkswagen Tiguan Owner)

I am extremely satisfied with the services offered and provided by Peter Franzoni (Sales Consultant) as well as the other employees I encountered during this lease process. It met my needs in every way. Thank you

Irene Capparelli of Rochelle Park, NJ 07662 (2010 Volkswagen Jetta Owner)

The sales staff at Bernardsville VW made the car buying process the most pleasant experience I have ever had!

Ryan Gouldey of Garwood, NJ 07027 (2010 Volkswagen Jetta Wolfsburg Owner)

I had an excellent experience throughout the entire process and would definately recommend Bernardsville VW and Michael to anyone. As far as car shopping goes (which I'm not a huge fan of), it was actually a pleasant experience! Thank you!

Mark Feola of New Vernon, NJ 07976 (2010 Volkswagen Jetta Owner)

My experience at Bernardsville VW was a very enjoyable. I am very satisfied with the sales team.

Jung Kim of Flemington, NJ 08822 (2010 Volkswagen Jetta Owner)

My sales consultant Ryan was very helpful and committed to finding the GTI with the options I wanted.

Matt O'Rourke of Morristown, NJ 07960  (2010 Volkswagen GTI Owner)

Best New car buying experience that I have ever had!!

Daniel Petrozelli of Bridgewater, NJ 08807(2010 Jetta TDI Sportwagen Owner)

Peter Franzoni and Al Rivera were fantastic, it was a super experience!

Elizabeth Staller of Far Hills, NJ 07931 (2010 Volkswagen Jetta TDI Owner)

Excellent service; staff is very professional, and, extremely prompt in returning phone calls and responding to requests. This dealership demonstrates great pride in everything they do, and as a result, (although I live aproximately 20+ miles away), I would go nowhere else for service. Thank you for setting the bar high...it shows.

Mabel Melendez of Roselle, NJ 07203 (2009 Volkswagen Jetta Owner)

I just wanted to add that having Jared Strowbridge as my sales consutant was one of the main reasons I bought my VW from Bernardsville VW. Jared was extremely helpful and went above and beyond to show me many different cars(3 trips to the lot by the quarry,1 long testdrive, and in and out of several cars on your main lot.)

Mark Loos of Whitehouse Station, NJ 08889 (2009 Volkswagen Passat Sedan Owner)

Dominick Derosa of  Basking Ridge, NJ 07920 (2010 Volkswagen CC Owner)

Mike S was a pleasure to work with. Very happy with my Jetta. Well made car and fun to drive.

Jeffrey Gottesman of Middlesex, NJ 08846 (2010 Volkswagen Jetta Owner)

I had considered buying a new car for some time, but previous trips to dealerships and their sales tactics, made me put the process off for some time. Upon entering Bernardsville VW I felt comfortable right away. They must have done something right as I bought the car right away and drove it home, to Las Vegas. Thank you again Mike Sclafani for actually making my car buying experience pleasant.

Allan Richard Shendell of Pahrump, NV (2009 Volkswagen CC Luxury Owner)

I had a real nice experience here based on other vw dealership. This one was the best, which is reason for me coming back more than once and then my final decision was made.

Miriam Verner of Lake Hiawatha, NJ 07034 (2010 Volkswagen Jetta Owner)

I came to your dealership--after being @ (your competitor) for 6 years. I was NOT happy with the selection of 2009 nor the service I recieved from the saleman there.
Dan Kovacs was extremely helpful and informtive and I would certainly recommend. In fact my husband will likely be working with Dan within the next 12 months.

Diane Sirna-Miller of Chatham, NJ 07928 (2010 Volkswagen Jetta Owner)

I would like to nominate Jared Strobridge who went above and beyond to help some one. This morning an older woman pull into our lot, and got out of her car. She opened the door and seemed to be having a problem with her drivers seat. Jared went out to see what was wrong. She had lost her wedding ring and it was stuck under her seat. It took Jared about 45 mins. to recover her ring for her. She was so happy and went on her way. I am sure that she will tell this story to all her friends and family of how Jared had helped her. What a great way to spread the word of how she was treated at Bernardsville VW.

Ed Levinstone, Sales Manager of Bernardsville Volkswagen

Professional sales experience. I knew exactly what I was getting and the price for the specific vehicle. I have had three VW vehicles and hope this vehicle is as good as my old Jetta.

Khoren Basmadjian of Chatham, NJ 07928 (2010 Volkswagen Jetta Owner)

A great esperience and if I purchase another VW it will be through your dealership and our sales person, Dan Kovacs.

Donna Appelgate of Chester, NJ 07930 (2009 Volkswagen Jetta Owner)

Jared Strowbridge, Sales Consultant, was a pleasure to work with. I highly recommend the VW Jetta and the Bernardsville dealership.

James Martin of Essex Fells, NJ 07021 (2010 Volkswagen Jetta Owner)

I live 2 miles away from another VW dealer but prefer to go to Bernardsville VW. I've always prefered Bernardsville, VW. The Toureg TDI is my 4th VW in 4 years.

Adrian Noe of Martinsville, NJ 08836 (2009 Volkswagen Touareg TDI Owner)

"I would buy from this dealership again and again and will recommend to everyone!"

Lisa Wolman of Cresskill, NJ 07626 (2010 Volkswagen Jetta Owner)

"I was very impressed with Mr. Jared Strowbridge's integrity, honesty, and easy personality. He alone made the car buying experience comfortable and fun for my wife and myself. I would recommend him as an expert on volkswagens and a trusted source for purchasing a new vehicle to friends and family (if fact, I already have). We are quite impressed and plan to do busines with Jared again in the future."

Dear Ed,
I was hoping that you would contact me with respect my recent purchase of my Volkswagen Tiguan SE. After visiting multiple dealerships over the last few weeks and months, I am happy to say that I had my best experience at Bernardsville. 99% of this is due to your salesperson, Jared. He is a delight to work with and quite knowledgeable about all products in your lineup. It must be very nice to have someone so dedicated and involved in al things VW working for your organization.

It was not only his knowledge, but his manner and demeanor which made buying our new car from your dealership a no-brainer. I was treated better by him than anyone at any dealership I visited (from Rt. 22 to Rt. 1&9 to Flemington). We love the car also, but the experience is what we love the most. I will be back to buy from him again.

(Additional Letter sent by customer to Ed Levinstone- Sales Manager)

Michael McNevin of Basking Ridge, NJ 07920 (2009 Volkswagen Tiguan Owner)

"Being from Canada and wanting to purchase a vehicle in the US, papers had to be sent to the border by a specific deadline, and there was no hesitation with the dealership. Ed was on top of all that had to be done prior to our arrival. We flew into Newark airport and a driver from the dealership met us. The whole experience was good and made purchasing a car from the US enjoyable and painless. "

Jennifer Morton of Yarmouth, Canada (2008 Volkswagen GLI Owner)

"Our sales representative was very attentive and listened to what we wanted and needed and then did everything that he could to find the exact features. All though he could not find exactly what we wanted, he was professional and had the difficult talk with us, but unlike other sales people from other dealerships he took the time to come up with alternative suggestions for us and showed us that he really wanted our business and appreciated it. We would recommend you dealership and Jared to anyone of our friends and family. "

Francine Rasa of Denville, NJ 07034 (2010 Volkswagen Tiguan Owner)

"When picking up my vehicle it was clean inside and out. One minor scratch and it was the window strip but VW immediately took action to fix it.
This is a great dealership and I liked it very much because they did not force me to make the purchase that same day. I have been to other VW dealerships and they constantly pushed me to make the purchase even though I have already told them that I was just looking. I will definitely recommend my friends and family if they are interested in buying a VW to go to Jared Strowbridge at Bernardsville."

Josue Lopez of Randolph, NJ 07869 (2009 Volkswagen Tiguan Owner)

"I thought it was truly a delightful experience, and not many people can say that about buying a car. It longer than expected to complete the purchase because of the Clunker paperwork, but this was not all Michael Scalfani's fault. He was professional, explained everything thoroughly and was a pleasure to work with. Overall, the best car purchasing experience I have yet to have!"

Christina Milano of Brooklyn, NY 112233 (2009 Volkswagen Jetta Owner)

Really not much to say,which is a good thing!  We came, we saw, we conquered!  Michael was pleasant and thorough and knowledgeable. Very quick transition.  When we leaving in our jetta, he called a serviceman over to clean a smudge on the inside of the car!  He demonstrated how everything worked and put our station on the radio.  Looking forward to do business with Bernardsville Volksswagen.

John Provel
of Middlesex, NJ
'09 Volkswagen Jetta Owner

Peter was attentive, personable, had terrific product knowledge and was a pleasure to work with throughout the sales process!

Mark
of Tenafly, NJ
'09 Jetta Owner

I purchased my Jetta TDI on Saturday and picked it up on Monday afternoon.
The entire experience was stress free, no hassles and pleasant. I
particularly liked the fact that no one tried aggressive sales tactics on
me. I would reccomend the dealership to anyone looking for a Volkswagen. My
wife purchased a four door GTI from Bill two years ago. She loves the car.
Only problem she's had with the car was a blown fuse in the radio (very
minor problem) and front tire rims that needed to be replaced (seems soon
for 28k miles). Prior to her purchase, we've owned Japanese cars (Honda &
Lexus) for the past 15 years.


Regards,

Michael DiPalo
of Basking Ridge, NJ 07920
New Jetta TDI Sedan Owner

"I have to drive 20 miles(10 back and forth from Morris Plains) to VW of Bernardsville. But it is worth the trip. Your staff is always attentive and courteous from the time you walk in till the time you leave. I never leave dissatisfied or with the feeling that I got "ripped off." It's always A-1 service at Bernardsville. Lou is the best...this was not a planned visit--my check engine light came on and he got me in right away on Good Friday so I could have my car serviced for the Easter Weekend"

4/16/2009
Anita Davies atdavies@optonline.net, Phone: 9089791950, VIN: WVWFV71K48W196263
Advisor: #45 Dobre Lucian G

Gentlemen,

It has been a little over 2 weeks since I picked up the 2009 VW CC form your dealership. For starters this car has greatly exceeded my expectations in terms of design, functionality, and performance.

This car has turned many a head in the last two weeks. I've gotten stopped by people on the street, parking lots even on the GS Parkway during bumper to bumper traffic last Friday.

I get the same questions, who makes the car?, how does it ride, which dealership did you buy from? I get the same compliments, What a beautiful car!.

The car is definitely a show stopper!

Most importantly I tell inquiring minds, the car is great but the service is impeccable!

I want to thank all of you for making my first experience with VW a very positive one. After I got a phone call from your Service Manager I knew I had made the right choice in dealership and product.

In 15 years with BMW I have never ever once received such service from Sales. Finance and the Service Department, plus the professionalism displayed by each of you has established the foundation for a long term relationship.

Thanks again for making my first experience with Bernardsville VW a memorable one. I will continue to spread the word about your dealership and products.

regards,

Michael Banko

Everything was fine.   I must say that from the purchase (leasing) of my VW to service,  Bernardsville VW has been the best experience I ever had with a car dealer.  The staff is courteous, professional and couldn't be more helpful.  Thank you.

Lisa Hynes

I have nothing but praise for the purchase process.
Everyone was friendly and polite, there was a reasonable sense of "please buy a car, we want a sale" but not overwhelming.
Peter was very thorough in going through the entire process.
Thank you,
Phyllis Rowley

of Wayne, NJ

'09 VW Jetta TDI Owner

I came in today and met with Jared Strowbridge and…………We will be picking up our new Jetta TDI on Saturday.  I have to say that Jared was more than helpful,  patient (I took 3 test drives to make sure of my purchase),  and by far your price was far below the lowest quote less sunroof, 17 inch rims, and floor mat kit.

 Thanks for all your help,

Rob

Jared is an excellent salesperson.

Peter
of Bedminster, NJ

It is a pleasure to deal with Mark Maclay.  He has always been the consummate professional; informative, courteous, and most important to us, never high pressure.  Although we've chosen to purchase our Jetta when the lease expires, it is entirely possible we may be in the market again one day for a new VW, and Mark will be our first stop. 

Regards,

Ed,

My experience with Bernardsville VW has been very positive to date, especially my experience with Dan Kovacs. As you might imagine I did some research and I visited other VW dealers. Although I could have obtained the same vehicle elsewhere for the same price or better, I preferred dealing with Dan. He addressed all my concerns in a professional way and I did not get the hard sell that I am uncomfortable with.

I look forward to our relationship.

David O’Connor

of Convent Station, NJ

New '09 Volkswagen Passat Wagon Owner

Ed,

I appreciate the follow up. As usual, my satisfaction with the vehicle and with the entire transaction is a “perfect 10” across the board. We love the Jetta. Mike did a super job handling the deal. And Tom Puco was helpful and a pleasure to work with...as he was last time.

You guys at Bernardsville VW do great work...upstairs and downstairs That’s why I keep coming back. Quality wins every time

Thanks again for everything.

Tom McCabe
of Far Hills, NJ

New 2009 Volkswagen Jetta Owner

Check out what VW forwarded us after they follow-up on one of our newest clients...

CUSTOMER STATED THIS WAS HER THIRD JETTA AND SHE ENJOYS DRIVING IT. SHE PURCHASED THIS VW ONLINE. SHE STOPPED ON HER WAY FROM WORK AND SHE TEST DROVE THIS MODEL. SHE WENT HOME AND THINK ABOUT IT OVERNIGHT. SHE PURCHASED THE VEHICLE THROUGH EMAIL NEGOTIATION.

Q1	Rate your Salesperson's overall performance?	10
Q1A	Anything that your salesperson could do to improve?	No
Comment	SHE SAID THE SALESPEOPLE WERE WONDERFUL.
Q2	Rate the individual with whom you worked in paperwork and finance process?	10
Q3	Rate the value of your new Volkswagen compared to other vehicles considered?	10
Q4	At delivery, were your vehicle's interior and exterior clean?	Yes
Q5	Still thinking about the delivery, was your vehicle free of problems?	Yes
Q6	When you took possession of your new Volkswagen, rate the overall delivery?	10
Q7	Rate the dealership facility?	10
Q8	Rate the dealership's consideration for your time throughout purchase process?	10
Q8A	Suggestions on how the dealership could improve the timeliness of process?	None
Comment	SHE SAID THEY WERE VERY WILLING TO COMMUNICATE WITH HER THROUGH EMAIL FROM HER OFFICE. IT WAS THE BEST VEHICLE PURCHASING EXPERIENCE SHE HAS EVER HAD.
Q9	Has anyone from the dealership contacted you regarding your purchase?	Yes
Q10	Rate your overall purchase experience?	10
Q10A	Is there anything you would recommend for improvement?	No
Comment	SHE SAID THEY CALLED TO SEE IF THE VEHICLE WAS RUNNING FINE, IF SHE NEEDED FURTHER INSTRUCTION ON ANYTHING, FINDING EVERYTHING OKAY OR IF SHE HAD ANY PROBLEMS.
Q11	How likely would you be to recommend this dealership?	10

Susan Zolandz
New '09 VW Jetta Owner

Mr. Levinstone -- responding to your email inquiry, my experience with Bernardsville VW was superb.  Via email, I corresponded initially with Cara Baldesterre and Mark Maclay.  They were prompt and very responsive, and we quickly reached agreement in principle on the TDI sedan that met my needs - exactly the equipment I wanted, not more nor less.  They were both extremely professional.

When I arrived in person, Jared Strowbridge assisted me with a test drive and paperwork.  Jared is very professional, clearly passionate about VWs and the perfect balance of offering valuable information and insights about the TDI without any "salesman smarminess".  He was great to work with and to close the transaction.  I would not hesitate to contact Jared or Mark or Cara the next time I am in the market for a VW, and will recommend them to any acquiantances as well.

Regards, Glenn

of Hopewell, NJ

'09 Jetta TDI Owner

I have a great experience at vw in Bernardsville. Jared was very helpful. I was very happy with his service.

Thank you

Michele

of Hillsborough, NJ

VW Jetta Sportwagen Owner

My husband and I purchased our new Tiguan through Mark Maclay. He was really amazing! The customer care he gave us was top notch! We visited several other dealerships and hands down,  the service we received from your car dealership was the best!

We look forward to doing business with your dealership and really like the car so far!

Sincere thanks,

Karen & Cam Witt

Of Basking Ridge, NJ

New 2009 Tiguan Owners

Your service department...is outstanding.

I live in Hopatcong, and while it would be easier for me to drive 20 minutes to XXXXX and be made to feel like an idiot, I choose to drive 45 minutes to you folks because I know that here,  I am treated like a human and that my business matters. I think you should know how many times your service department has gotten me out of a sticky situation.

First let me say I am on my THIRD Volkswagon. I have gotten all three from XXXXX Motors.

Several years ago, after a good freeze, my window became stuck. I hit the power window button and *poof!* it came out of the clamps. I had a brand new baby and was using my car for work, so driving with  a window down in 20 degree weather was not an option. I called XXXXX, and I explained that I had a bit of an emergency. My window was stuck down, it was February, and I had an infant in the back seat. They told me, quite frankly, that they had a lot of emergencies and it would take several days before they could look at my car. I started to cry (could have been hormones, but I was pretty upset at how I was treated...) and called Bernardsville VW. Still crying, I explained my situation. Without hesitation, the man who answered told me to come down immediately. I did. I bundled up my son and myself, and drove on down. They took my car in, fixed the problem, and I was out the door in 15 minutes.
That was hardly my last experience of that type. It happened again earlier this year. I was having engine problems, again I called XXXXX, again I was spoken down to, again I cried and hung up on them (I know THAT time was not hormones...) and called Bernardsville. Again crying, and again I was told to come right down. I was treated very well upon arrival by your service advisor Joe, and all problems were again fixed promptly.
This morning I found myself in another jam with my car. This time, I knew not to bother calling Trend. I immediately called Bernardsville. I again spoke with Joe, who was again extremely helpful and professional (give that man a raise...) as well as understanding of my complicated situation with work. I spent the better part of the morning in your service center, but Joe was always keeping me updated as to the status of my car, and my now almost four year old son was happy in your play area (more dealerships need those!!!). In the end, the problem was fixed WAY faster than I could have expected from "other" people, and I felt compelled to tell you that again, after many times over the last almost four years, your service department has helped me and gone above and beyond what is normally expected of customer service. They are all a credit to your dealership and should be applauded.

In thirteen months, my lease is up. Expect me in your sales department.

Sincerely,

Amanda Hornick

So far I am very pleased with everything

Jared is great was very helpful. I would recommend him to all.

Michele Patanio

of Hillsborough, NJ

'09 VW Jetta Sportwagon Owner

Mike,

    I just wanted to send a note of thanks for all you've done to help my mom with her new car. Taking the mats to her and putting her license plates on for her was definitely going beyond what is expected from sales people now a days.  She told me that she was quite impressed with your professionalism and courtesy for "such a young man".

    Thanks again so very much and I wish you the best of luck in your future endeavors.

Karen Houser

Hi Ed,
I wrote to apologize for my confused and chaotic behavior last week....of course, you phone me in Buffalo at the B&B and faxed me the applications for a new car. We were so stressed with the move in of our daughter, purchase of furniture...

Thanks so much for your help and patience. Congratulations for a very effective email response system. It is the best I have seen.

Sincerely,
Susan Schlessinger
Zürich

...dealing with Bernardsville VW is a true pleasure.

This is the second time that I have worked with Bill Gaffney and once again he listed and gave me exactly what I wanted and could afford. At no times did I feel I was being sold to or being asked to spend more money that I wanted. The other pleasure is that what Bill said he could do he did...in terms of trade in etc. I knew what price I was committing to and when I went to sign the papers sure enough it was what I expected.

So thank you one and all and here's wishing you a Happy New Year

Regards

Rowland Dickens of Mendham, NJ

'09 VW Routan Owner

Working with Mr. Dan Kovacs was very easy and satisfactory. He provided excellent service and thus my experience was excellent. Thank you for working with me so pleasantly despite my inconvenient schedules.

Happy new year.

Grace Park
of Linden, NJ
'09 Volkswagen Jetta Owner

Everything went smoothly and service was met.  The vehicle was worth the 5 hour trip from my house.

Carlos from Medford, MA

Volkswagen Jetta TDI Owner

I cant not thank you enough for you patience and assistance in purchasing my new car.  I was treated with respect and courtesy.  I did go to other dealerships and even though it is a farther drive for me the service and courtesy I received and your willingness to work with me made me purchase from your dealership. I would highly recommend both of you to my friends and family. You guys were straight forward no games and did what needed to be done. A+ from my perspective.

Regards

Heather
of Somerset, NJ
New Volkswagen Jetta Owner

My recent sales experience at BWV went very well.  Peter is an excellent sales person.

He helped me every step of the way.

Thanks again.

Rob

from Basking Ridge, NJ

New '09 GTI owner

I just wanted to let you know that I had a great experience purchasing my 2008 New Beetle at Barnardsville VW -- I absolutely LOVE the car!  Peter was very helpful and patient, and the purchase was relatively pain-free.  I'm still amazed that I walked in at 5:30 pm and drove away in my new auto by 8:30 pm.  That's farfegnugen!

Thanks again -- see you soon for my plates and service.

Regards,

Shari Linnick of Brooklyn, NY
'08 Volkswagen Beetle Owner

The personnel at Bernardsville VW were very helpful in showing me the features of my new car and getting me on the road in no time!  Thank you.

Regards,

Christopher Wohlleb of Berkeley Heights, NJ
'09 VW Routan Winner

Bill you did a fabulous job everyone and everything was excellant exceeding our expectations.

Tony and Lauren Sarno

Everyone was great and my daughter is so excited to pick up her first car, This is why it is our third VW!!! Many thanks, Susie Delaporte

Hi Ed,

I stopped in the showroom a few weeks ago.  I was looking at the VW Tiguan.

Jared was my sales rep there.  He was wonderful.  He gave me a full tour of the vehicle and offered a test drive. I explained that My lease is not over until march, so I'm not ready to purchase yet, but he was very thorough I'm making sure I fwlt good about your car.

I'm currently lookin at saturn vue, your vehicle and possibly a mazda cx7.

Honestly the VW was not a serious choice of mine after stopping by another

VW dealer in the area.   I gave VW a second chance and I'm glad I did. 

Bernardsville is a bit out of the way for me but, If I buy the tiguan I'm

definatly going to come to bernarsdville and to jared.   Thanks

Annette Papa

Dear Tony:

It was a pleasure meeting you again on Friday evening and both Tracey and I just wanted to write to let you know how pleased we are with our recent VW buying experience at your dealership. Jared Strowbridge demonstrated his comprehensive product knowledge and attention to detail during every step of the purchasing process with a priority of making sure our purchase decision met our needs rather than just “making another sale”. The casual but professional sales approach goes unmatched compared to any other car buying experience we have had in the past. In addition, Jared’s technical expertise on car performance, power train details, and overall car features was more than impressive. It is evident that Jared believes in the VW products and has enthusiasm for what he is selling.

With having the experience of buying several new cars in the last 20 years, we now have a new appreciation for “quality” service as it relates to dealership differentiation. The finer details and service packaging that your dealership offers exceeded our expectations. In addition, your finance manager, Thomas Puco made the final purchase agreement paperwork less than a ten-minute task. Lastly, the final check out before driving our new CC Sport off the lot was so informative we now only need the car manual for reference, not for learning feature operations.

You should be very proud of your dealership, staff, and most importantly, your service quality. Please do not hesitate to use our names as a reference and we will certainly be sharing our positive experience with our friends and family.

We look forward to seeing you and Jarrod when we are in for our regular service maintenance. In the interim, continue enjoying your success for being one of the leaders in car dealership service and quality.

Sincerely,

Greg and Tracey Tuthill

1 Sunnybrook Road

Basking Ridge, NJ 07920

Dear Mr. Levinstone:

From the moment I stepped into your dealership last Thursday afternoon, I was treated with courtesy and respect.  More importantly, once Jared introduced himself to me and understood my interest in test-driving the 2009 Rabbit, he provided me with a wealth of information about the safety, performance and maintenance of the vehicle.  We subsequently agreed upon a sales price without extensive debate, arriving at a figure that I felt was fair and reasonable.

Yesterday, Jared went out of his way to pick me up from my home in Boonton so that I could pick up my new car.  He reviewed all of the Rabbit's features with me, made certain that I had no other questions or concerns, and fully explained the next steps (including getting my permanent license plates and my first maintenance check) in the lease process.

I never felt rushed, although the purchase was complete in less than four business days.  And I was definitely treated as well as a customer buying a VW with a much higher profit margin.

I have already recommended your dealership to my parents for both maintenance and future vehicle lease agreements.  In the future, you can be certain that I will also be recommending Jared specifically as a salesperson who is fair, knowledgeable and an absolute pleasure to work with !

Sincerely yours,

Elizabeth A. Davis

Hi!  I just wanted to let you know about the experience that my husband and I had regarding the servicing of our new Jetta for the initial 5,000 miles.  I was completely thrilled with how everything went.  I travel from about an hour and 15 minutes away.  I arrived at Bernardsville just before 6PM on Thursday.  I was waited on without a second thought.  My car was ready the next morning, pretty much right away.  When I returned to pick up my car, I initially saw that it had been washed on the outside.  Please understand that the last car I had, which was a new Saab, was never taken care of like that while in for a servicing...something as simple as a wash and vaccuum thrilled me.  Any questions I had regarding the servicing were answered right away.  Another plus was the price. 
 
I just wanted to share my positive experience with you...for it was partially because of the poor service I received on my last car that I did not return to that dealership.  You are wonderful.  Thank you!

Kevin Lesoine

The recent purchase of my new VW Jetta Wolfsburg was great.  I have only the best things to say about the staff of Bernardsville VW.  While i was in doing the financial paperwork my mother noticed that the front chrome grill on my new car was pitted.  This was eventually relayed to Tony the owner.  There was a brand new grill in stock and we were told by Tony that it would be put on today, no charge, no questions asked.  Tony even bought the car down to the service department and back around front again when the new grill was installed.  A few days later I sent an email regarding the radio codes, because they were no where to be found.  Within a half an hour I had a response with the radio codes.  Like I mentioned earlier I have only the best things to say about the staff, I will continue to rave about the service I recieved, and reccomend you to any who is in the market for a VW, as your service is of the highest quality.  Thank you for the great service and I look forward to dealing with you again in the future.

Shawn Gallagher
Dunellen, NJ
08 VW Jetta

Thanks for your note, Cindi. I consider your service department as

excellent. If I buy another VW, and I fully intend to, they will be a major

part of the reason. Truly a class act. 

Dr Johnson

Hi Ed,

The car is great! It drives really well, and is fun to drive. I am really glad I got it. I drove it yesterday to a baby shower in Westchester, and it handles very well in the rain, as well. There are also a lot of little perks that I like about it, I'm beginning to really like the Satellite radio...Thanks very much for all of your help, I hope my little silver Honda gets a nice new owner who will treat it well.

Regards, Tina
of West New York
2008 Volkswagen Jetta

Ms Janet Dickinson and her husband said that Michael Sclafani was an excellent Salesperson and wanted to make sure we were aware of the great service that they received!

We wanted to take a moment to share this positive feedback with you.  Have a great day!

VW Customer Care
Nicole Menard

RE: Evan Dickenson

Best part:

" Car was purchased at Bernardsville VW. It is by far the best dealer I've ever been to. They are mod friendly and I didn't ever feel pressured. Overall they are friendly and helpful. Plus, I get free tires for life... a pretty good deal for the 18' Pirellis

Mike

It was a great pleasure doing business with Michael Scalfani, not only was he very pleasant but he was very knowledgable as well.  I have been car shopping for about a month now and out of all sales consultants that I have dealt with, Mr. Scalfani was the most pleasant and informative thus far...Overall, Mr. Scalfani is an excellent sale consultant and wonderful person as well. 

-Reginald Wilson

Overall, I had great service.

-Jennifer Arnold

Treated far more professionally than other dealers...

-Bill Newman

The service has been excellent.  I have absolutely no complaints and I am a very hard person to satisfy.  The car is outstanding and surpasses my expectations.  The salesperson, Rich was well informed, answered all my questions and more.  Tom, your finance guy, was teh first finance person I have had the plasure to deal with that was not pushy.  Your dealership was nothing like I expected.  You guys are excellent.  My family has shopped with you and recommended you and now I know why.  Thank you and your staff for an excellent purchase experience, I surely will recommend you too.

-Roger Quintana

Michael was very enjoyable to work with and was very knowledeable about the product.

-Corey Zogg

"..I was treated with warm respect by everyone at Bernardsville Volkswagen."

-Herminio Alvarez Jr

When I was searching for my Volkswagon Limited Editon Beetle I considered other VW Dealerships around my area, but then I met Rich Reybok from Bernardsville VW. Rich was extremely helpful, knowledgeable, and very professional. So, I stopped searching right then and there. He was wonderful to work with. He wasn't pushy at all and made me feel at ease and comfortable with my decision making. He thoroughly answered all my questions, returned all of my phone calls and he even called me to make sure I was satisfied with my new convertible beetle.  I trust him. If I ever have a question, I still call him and ask for his advice.  Bernardsville VW has been a totally satisfying experience. I'm 100% hooked and so is my family. I've already spread the word and told my friends about Rich Reybok and my B'ville VW experience.

-Meghan Howard

I found my salesperson to be both professional and courteous.  Mark was helpful and imformative...My experience was excellent and would not hesitate to recommend anyone...

-Dave

My wife Elaine and I were very impressed with the dealership and staff.  While looking at the GTI in the showroom, we were greeted by the owner of the dealership.  We were very impressed with the dealership, staff and our salesman Bill Gaffney.  It was one of the best experiences we've had looking for a new car.

-Jeff Mastropaolo

I would like to thank you for providing me with excellent, courteous service on my recent visit to Bernardsville VW.  I received all the information I needed regarding the 04 Golf I was interested in at the time...and will certainly make your dealership our first stop when we are back in the market.

-Thomas Williams

This diesel Jetta is fantastic!  I am averaging 48 MPG on the highway!  It's unreal.  Wish I had done this sooner.  Thanks for a good deal on a GREAT car, and an exceptional buying experience!  See you when it's time for the next car.  It will be a diesel VW from you at Bernardsville Volkswagen.

-Keith Goldberg

The Selection was awesome...Bernardsville Volkswagen was nice and they called to follow-up.  The salesman, Peter, was the BEST!  Everything was right due to the way they handled the sale.  The Finance Department did a very good job executing the paper work to make smooth and quick.

-Alexander

We want you to know that working with you was a wonderful experience.  Your natural enghusiasm fo rhte VW product and your geniune personality create a trust with your customers that defies the "typical" car sales experience...Bernardsville Volkswagen should be extremely proud of the quality of talent they have available to serve the customers that walk in the door.  It is because of you that we will return and purchase VW #4 as soon as my daughter is ready to drive.  And you can be sure that we will refer others to you personally as the experience was A+.

-Kathe & Stew

RABBIT LEASE GIVEAWAY!  To celebrate the Grand Re-Opening of the new facilities, Bernardsville Volkswagen raffled a 24 month lease for a 2007 Rabbit.  During the month of July and August there were many entries.  On September 1, 2006, Terry Cowan, Regional Manager of PNC Bank drew Mr. Zoltan Racz of Washington, NJ as the proud winner!

I bought an Eos...and it is a 10.  It was one of the best sales arrangements I have ever had and they were quick and easy to deal with.

-Christine Raymond

Your personnel have been outstanding.

-Jim Lappegaard

Rich was extremely helpful and enjoyed working with him.  It was a wonderful change of pace considering the experience I had with a different Volkswagen dealer.

-Arthur Ward

Everything went great, was in and out fast.  Everyone was friendly and Bernardsville VW service gave me a car wash because my car was really bad and I told them I had no time to wash it.

-Brian Chase

I'm just replying to say that I've been in talks with Josh Catalini over the course of the week, and he's been a terrific associate.  I'm going in tonight to hopefully finalize a deal and just wanted to point out how helpful he has been throughout this proces.

-Bill Bejarano

My sales experience was great with Richard Reybok.

-Glenn Fogarty

It was a great car buying experience and the Passat Lux is a beautiful car.

This is my eighth Volkswagen.

The last four were purchased from and always serviced by your dealership.

The overall sale and service at Bernardsville Volkswagen is excellent.

I really enjoyed working with Peter Franzoni and your team.

Your dealership will continue to perform all of my service.

I am looking forward to many years of driving my 2008 Passat.

Thanks for your interest.

Richard

"Great car, great service.
 
VW Bernardsville are a real pleasure to do business with. Michael made sure that every part of the process went perfectly and we really couldn't be happier.
 
We love VW's and would never consider buying from anywhere else."

Tom from Chatham, NJ

Yes, Michael Sclafani was very professional and courteous during my visit. I will absoluetly see him again when the time is right for me.

Thanks so much for your help,

John Maichin
from Mendham, NJ

"Jared made the entire process very easy.  I would highly recommend this program to others."
Corina Fisher from Lopatcong, NJ

"I had a very pleasant experience with you dealership.  I am very satisfied with my new Eos and the level of service I recieved from you dealership.

Mike was an exceptional sales professional.  I did not even know that I was in the market for a new car.  Mike did just the right amount of follow-up and provided a good amount of information that made it impossible for me not to come in for a test drive.  He was very knowledgeable of the vehicle and made sure he focused on the information that was important to me.  Most impressive, he managed my impatient tendencies and worked out a deal within an hour of me stopping by.  Friday morning I woke up thinking about getting a new car, Friday afternoon I drove off with my new convertible.  That is my definition of a good day.

Thank you all for your assistance during this process.  I appreciate Mike following-up with me on Saturday morning.  I definately walked away with a positive experience."

Maegan Mathieu
from Morristown, NJ

"Thank you for the great service at Bernardsville VW.  Dan was very nice to work with!"

Jennifer Boyce from Mendham, NJ 07945 (2008 Volkswagen Passat Owner)

"We should just like to say how satisfied with the overall service we have received from Berdardsville VW through our two purchases this spring, and that compared to experiences we have had elsewhere it was excellent!"

Tony and Anita Davies from Hackettstown, NJ 07840 (2008 Volkswagen GTI and Rabbit Owners)

"One of best buying experiences I have had...Peter was a great representative of your company!"

Cara and Michael Keating from Long Valley, NJ (2008 Volkswagen Jetta Owner)

"I am very happy with my purchase, thank you very much for making the process as low stress as possible. I assume the check I wrote was cashed, the deal being over.
I will use Bernardsville VW for all my service and repairs. I really liked the way I was dealt with on previous repairs to my old TDI. I hope you found some use for my TDI, it was a very good car!
VW is the only car for me! I am assured that if I encounter any problems I can call Mike for references to a solution, Mike is very reasonable associate. Thank you Ed for giving me 800 for the old car, that really made a difference."

Paul Mueller of Hoboken, NJ 07030 (2008 Volkswagen Rabbit Owner)

"I have leased a car from (...) Volkswagen and I am sorry I didn't give you my service because I feel I received a horrible deal and got [horrible] service from them. I wish I could just give back my car and lease one from you guys. Sorry."

Robin Barter of Chatham, NJ 07928